Your Voice Matters

Grievances • Suggestions • Feedback • Continuous Improvement

We Listen & Act
Issues Resolved
Hours Avg Response
% Satisfaction Rate
Suggestions Implemented
Comprehensive Feedback System
Your Feedback Drives Change: Our dedicated grievance and suggestion system ensures every voice is heard and acted upon. We believe in continuous improvement through community feedback.

Multiple channels for your feedback and suggestions:

Why Use Our Feedback System?
Quick Response

Average response time of 72 hours with dedicated support team handling all submissions.

Real-time Tracking

Track your submission status with unique reference ID and receive updates via SMS/email.

Anonymous Option

Submit anonymous feedback for sensitive issues while maintaining complete confidentiality.

Multi-department Routing

Automatic routing to appropriate departments based on issue category for faster resolution.

Impact Tracking

See how your suggestions are implemented and their impact on system improvements.

Recognition Program

Best suggestions are recognized and implementers receive appreciation certificates.

Easy Submission Process
Smart Categorization: Our system automatically categorizes your submission and routes it to the most appropriate department for faster resolution and expert handling.
1
Secure Authentication

Login using your Applicant or Institute credentials to access the feedback system securely

2
Navigate to Feedback

Access "Grievance / Suggestions" section from your personalized dashboard menu

3
Select Category

Choose submission type: General Complaint, Technical Issue, Suggestion, or Appreciation

4
Provide Details

Enter comprehensive description with optional file attachments or screenshots for clarity

5
Submit & Get Reference

Submit your feedback and receive a unique ticket/reference ID for tracking purposes

6
Track Progress

Monitor status updates and receive notifications via email and SMS throughout the resolution process

Response Tracking & Resolution
Submission Received

Automatic acknowledgment with reference ID

Within Minutes
Under Review

Assigned to appropriate department expert

24-48 Hours
Resolution

Detailed response with action taken

3-7 Days
Feedback Processing Flowchart

Interactive Feedback Processing Flow

Complete journey from submission to resolution

Submission Categorization Assignment Resolution
*Detailed feedback processing flowchart will be displayed here when available
Effective Feedback Tips
Be Specific
Provide detailed information about the issue or suggestion
Include Evidence
Attach screenshots or documents to support your feedback
Choose Right Category
Select appropriate category for faster routing and resolution
Follow Up
Use reference ID to track progress and provide additional information if needed
Success Stories

"Suggested mobile app feature was implemented within 2 months. Great responsiveness!"

- Priya Sharma, Student

"Technical issue was resolved in 24 hours. Excellent support team!"

- Dr. Rajesh Kumar, Faculty

"My suggestion for online document verification saved everyone time."

- Amit Patel, Administrator

Ready to Share Your Feedback?

Your voice drives positive change in our community. Every suggestion matters!

Confidential • Quick Response • Community Driven
Frequently Asked Questions
We typically respond within 72 hours. Technical issues are prioritized and may receive faster responses within 24 hours.
Yes, we support anonymous submissions for sensitive issues. However, logged-in submissions allow for better follow-up and updates.
All suggestions are reviewed by our improvement committee. Viable suggestions are prioritized for implementation and contributors are recognized.
Use your unique reference ID in the "Track Status" section or check your email/SMS for automatic updates on progress.